As a follow-up to the first post, I would like to explain our policy regarding purchase of products elsewhere.
This issue that is causing us trouble and costing us a lot of money. When people purchase products elsewhere and they have problems they frantically search for another vendor who can possibly help them and inevitability find their way to us. In many instances, these people want to send their product back to me for service.
While I will sell anyone parts and provide support for those parts, I cannot accept responsibility for supporting products that were purchased elsewhere meaning I cannot exchange parts not take product back. You will have to go back to your orginal dealer to discuss that. This is *not* my policy. It's is Walkera's. I have, in the past, allowed a few people to return products to me and it just ends up being a nightmare for both sides. Becuase of this, I regretfully decline to assist with any non WalkeraHelicopterSupply.com purchases in the future. Quite simply, I have been burned too many times.
On the other hand, of course, if you purchase a product directly from us you have my personal guarantee that I will stand behind the product until you get it bound and responding to the controls. Motor failures, prop problems occurring prior to flying, etc. are all covered even though all the legalese included with the product says not. My customers ARE my business. Just ask one.